Lynchburg, VA - There were no bagpipes or American flags, but one business on Wards Road is marking the day the Twin Towers fell in its own special way.
If you want to know what the world is thinking, just walk in and sit down in Melissa Winson's chair.
"I live with men for 24 hours. So coming to a barber shop is very comfortable," Heather Bowen said, her hair still wet.
Melissa Winson doesn't wear a badge. She doesn't rush into burning buildings. But she wanted to remember.
"Today we are offering our MVP treatment with a haircut," she said, scissors in hand.
It's a $21 service that Lynchburg firefighter Heather Bowen got for free. Sport Clips gave haircuts and massages to police officers, firefighters and EMS crews on the anniversary of 9/11.
Bowen's sister was one of the first soldiers deployed to Iraq after September 11, 2011. It was a defining moment that prompted her to change careers.
"It is emotional," Bowen says, fighting back tears. "I have two young children and that day hit me hard."
On this day, it isn't just the clients who are reflecting. Winson does too.
"You try not to think about it but you're like...you know?" she says.
If you walked into this hair salon, you could feel the difference one day, one defining moment can make.
"If you don't have your family and your friends, what are you doing this for? And so that's why I do this. I want to make things better," Bowen said.