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OpsHub, Inc., the leader in providing ALM integration and migration solutions announces ALM integration support for Salesforce.com, enabling organizations to provide more responsive customer support by automating the flow of customer support information between your Salesforce.com environment and your ALM infrastructure.
Palo Alto, CA (PRWEB) January 16, 2013
OpsHub Announces ALM Integration Support for Salesforce.com — OpsHub is pleased to announce the immediate availability of ALM integration support for Salesforce.com with OpsHub Integration Manager. This latest addition to the list of supported ALM systems enables companies to integrate their Salesforce.com support desk with their other ALM systems, such as defect management, requirements management, and other ALM system types to drive improved customer satisfaction and reduce mean time-to-resolution (MTTR).
Support for Salesforce.com integration enables powerful workflows to automate the communication of customer issues directly to the software development team using the ALM systems they use every day, improving both the quality and speed with which customer issues are communicated to your development team. Furthermore, because issues reported with Salesforce.com are integrated with the ALM environment, companies will be able to have greater levels of customer service visibility, faster resolution times, and automatic traceability ensuring regulatory compliance throughout the resolution process.
“OpsHub Integration Manager support for Salesforce.com will help our customers deliver on their goals to continuously improve their customer service levels,” said Sandeep Jain, President and CEO of OpsHub, “by improving the speed, quality, and reliability in the communication of customer issues with the entire software development team and in follow-up communications with the customer, all of which will lower average MTTR.”
Along with 30 other ALM systems from vendors such as Microsoft, HP, IBM, Atlassian, OpsHub Integration Manager offers support for Salesforce.com and is available today for both an on-premise and cloud-based deployment.
OpsHub is a Palo Alto-based Independent Software Vendor that delivers application lifecycle management (ALM) integration, collaboration, and analytical solutions for application and software development organizations that want to improve their development efficiency, increase organizational visibility, manage regulatory compliance, improve time-to-market, and more. OpsHub supports integration with the ALM industry's leading business systems, including those from HP, Microsoft, IBM, Accept, Atlassian, Rally, Serena, and more. OpsHub delivers their on-premise and cloud-based solutions to enterprises around the globe. For more information, visit http://www.opshub.com.
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